Wednesday, March 5, 2008

Improvements in Stonefield Query for HEAT

In addition to all the new features and bug fixes in Stonefield Query (and if you've been following this blog, you know there are a lot of them), we made the following improvements in Stonefield Query for HEAT:

  • The performance of queries involving a filter on a date field is now dramatically faster than before.
  • New Elapsed Hours (Based on Help Desk Hours) and Elapsed Days/Hours (Based on Help Desk Hours) fields in the Calling Logging and Assignments tables show the elapsed hours for a call taking the hour of operation (rather than total elapsed time) into account.
  • We eliminated the cause of duplicate fields in the Profile table.

These improvements will be in version 3.2, due for release later this month.