In addition to all the new features and bug fixes in Stonefield Query (and if you've been following this blog, you know there are a lot of them), we made the following improvements in Stonefield Query for HEAT:
- The performance of queries involving a filter on a date field is now dramatically faster than before.
- New Elapsed Hours (Based on Help Desk Hours) and Elapsed Days/Hours (Based on Help Desk Hours) fields in the Calling Logging and Assignments tables show the elapsed hours for a call taking the hour of operation (rather than total elapsed time) into account.
- We eliminated the cause of duplicate fields in the Profile table.
These improvements will be in version 3.2, due for release later this month.